ColdBet Terms and Conditions

Welcome to ColdBet Casino. These Terms and Conditions govern your use of our website, mobile applications and all services we provide. By creating an account or using our platform, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of these conditions, you must not use our services.

About Our Platform

At Cold Bet, we are operated by Game2Net B.V., a company registered in Curaçao, with payment processing handled by our wholly-owned subsidiary Megabond LTD, registered in Cyprus. Our platform operates under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/296/1093. We at ColdBet are committed to providing a safe, fair and transparent gaming environment for all our players.

Our ColdBet platform is available in English with numerous localisations, and we offer tailored promotions for players in Germany, Poland, India and Bangladesh. We do not accept registrations or play from residents of Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire, Saba, and access from Cyprus may also be restricted under local law. It is your responsibility to ensure that using our services is legal in your jurisdiction.

Account Registration

To use ColdBet Casino, you must create a personal account and provide accurate, complete and up-to-date information. We require all players to be at least 18 years old or of legal gambling age in their jurisdiction, whichever is higher. When you complete your coldbet register process, you agree to the following:

• You will provide truthful personal and contact details during registration
• You will keep your login credentials confidential and not share your account with anyone
• You will maintain only one account with us; duplicate accounts may be suspended
• You will complete your profile and activate your phone number as required for bonus eligibility

We reserve the right to request identity verification documents at any time. Our KYC check is typically completed within 72 hours of receiving your documents, though video verification may take up to 5 working days, and in some cases, document review may extend to 14 working days.

Accessing Your Account

Your coldbet login credentials are personal and must not be disclosed to third parties. If you suspect unauthorised access to your account, you must notify our security team immediately at security@cold.bet. We at Cold Bet are not liable for losses resulting from compromised login details that were not reported promptly.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, UPI, bKash, Nagad, and numerous cryptocurrencies including Bitcoin, Ethereum, Tether, USD Coin and others. Our minimum coldbet deposit is €1, though the welcome bonus requires a minimum deposit of €10 and reload bonuses require €5. The minimum withdrawal amount is €1.

We do not accept cash or cheque deposits, and a service charge applies to Bitcoin deposits. When requesting a coldbet withdrawal, funds are generally returned using the same payment method used for depositing. If multiple methods were used, withdrawals may be split proportionately, and in some cases we may require a bank transfer instead of the original channel.

• Daily withdrawal limit: €10,000
• Weekly withdrawal limit: €30,000
• Monthly withdrawal limit: €100,000

Before any withdrawal is approved, your total stakes must equal the sum of all deposits made, placed at odds of at least 1.1. Our team processes withdrawal requests 24/7, though payment-system checks may take up to 180 days in certain cases, and cashouts typically complete within 7 business days depending on the method chosen.

Bonuses and Promotions

Our Cold Bet Casino Welcome Package offers up to €1,500 plus 150 free spins across your first four deposits. Every coldbet bonus is subject to specific wagering requirements, typically 35x the bonus amount within 7 days of activation, with a maximum bet of €5 while wagering is in progress. Free spins are credited only once the associated cash bonus has been fully wagered.

We at ColdBet also provide a weekly Reload Casino bonus of 100% up to €300 every Sunday, subject to a 30x wagering requirement on slots within 48 hours. Any coldbet no deposit bonus offers, such as free spin promotions, are issued at our discretion and are governed by the same general bonus terms unless stated otherwise.

• Each bonus must be opted into before depositing
• Switching to a sports bonus forfeits further casino bonus eligibility
• Withdrawing funds before claiming the next deposit bonus will cancel that bonus
• Bonuses are not available to players depositing exclusively via cryptocurrency

Certain games are excluded from wagering contribution, including PF Dice, PF Roulette, Lucky Wheel, Roulette, Crash, Minesweeper and similar titles. ColdGames bets generally count double towards wagering requirements, with specific exceptions noted in our promotional terms. We reserve the right to modify, cancel or withdraw any coldbet promo code offer at any time without prior notice if we suspect abuse of our bonus system.

Games and Fair Play

Our ColdBet library includes over 8,000 games, featuring more than 6,000 slots and over 600 live casino titles from leading providers such as Pragmatic Play, NetEnt, Evolution, Playtech and many others. We use certified random number generators and work exclusively with licensed, reputable providers to ensure fairness across all games, including coldbet slots and coldbet live casino offerings.

We reserve the right to void any bets or winnings resulting from technical errors, software malfunctions or exploitation of game glitches. If you believe a game has malfunctioned, you must report it to our support team immediately through live chat or email.

Responsible Gambling

We are committed to promoting responsible gambling practices. We offer tools such as deposit limits, self-exclusion and account suspension options to help you manage your play. If you feel your gambling behaviour has become problematic, we encourage you to contact our support team at support-en@cold.bet for assistance.

Account Suspension and Termination

We reserve the right to suspend, restrict or close your account if we suspect fraudulent activity, breach of these terms, use of multiple accounts, or violation of applicable law. In such cases, we may withhold winnings pending investigation. Accounts flagged for review will be handled through our block@cold.bet department, and you will be notified of the outcome once our investigation concludes.

Customer Support

Our support team is available 24/7 via live chat, email, contact form, Telegram, Instagram, Facebook and X. We offer assistance in English, French, German, Russian, Arabic, Bengali, Polish, Portuguese and Uzbek. For complaints or suggestions, please reach us at complaints@cold.bet, and for marketing or partnership enquiries, contact marketing@cold.bet.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. We recommend reviewing this page periodically. Continued use of ColdBet Casino after changes are published constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licence issued by the Curaçao Gaming Authority. Any disputes arising from your use of our services will be handled in accordance with our complaints procedure before pursuing external resolution channels. By continuing to use ColdBet, you accept full responsibility for complying with these terms and all applicable regulations in your jurisdiction.